Documentation

Overview

The tab the dashboard opens on: the last seven days at a glance, who is waiting for you right now, your newest orders or next meetings, and whether every channel is live.

Open this tab3 min read

What this tab is for

One look in the morning. It answers four questions without opening anything else: how busy was the week, is anyone waiting for me, what came in, and is the bot actually on everywhere.

Every number is real and current. The week's figures are the same ones Analytics shows for 7 days; the lists are the same chats, orders and channels you find in their own tabs.

Around every tab

Every page opens the same way: the date, a greeting with your business name, a search box, the bell and one button, Train your bot, which opens Bot Training. On a phone the tab's name takes the greeting's place and the search sits behind the magnifier.

The search looks through your customers, orders and products at once, as you type. Pick a customer and their chat opens; an order opens in Orders; a product opens Inventory with that search already filled in. Arrow keys and Enter work too.

The menu on the left is one plain list. Inbox carries the number of unread chats and Orders the number still waiting to be confirmed. At the bottom, your package and how much of this month's bot replies it has used so far — tap it to see the full picture on Billing. Language, refresh and the light/dark switch sit just under it.

On a phone, and in the app, the five you use most run along the bottom of the screen: Overview, Inbox, Orders (Bookings for an agency), Analytics and More, which opens the full menu. The bar steps aside while a chat is open so the message box has the bottom.

Light and dark. The dashboard and the app follow your device: if your phone or computer is in dark mode, so is TellMore AI, and when the phone switches by itself in the evening the app switches with it — while it is open, without reloading. The moon / sun button changes it for now; the next time your device changes mode, TellMore AI goes back to following it.

The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state.The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state.
The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state. Tap to open it full size
For online shops

The four cards

CardWhat it shows
Conversations todayHow many different people wrote to you today, against yesterday
Handled by AIThe share of the last 7 days' conversations the bot finished on its own, and how that moved against the week before
Orders todayOrders placed today, and how many more or fewer than yesterday
Revenue todayMoney from today's orders (cancelled and returned ones left out), against yesterday
For agencies
CardWhat it shows
Conversations todayHow many different people wrote to you today, against yesterday
Handled by AIThe share of the last 7 days' conversations the bot finished on its own
Bookings todayMeetings booked today, against yesterday
Meetings this weekMeetings in the next seven days that are not cancelled

A green number beside a card is a rise, a red one a fall. On a laptop each card also draws the last seven days as a small line. Messages this week shows two bars per day — what customers wrote, and what the bot answered — with the week's total and the bot's share above them. The Analytics tab has the longer view and the reasons behind it.

Needs you lists the chats waiting on a person — someone asked for one, a complaint was tagged, or a customer wrote and you have not opened it — each with why, and an Open button that lands in that chat. Recent orders is the newest five with their status; Channels says how many people wrote to each Page, account or number today.

Messages this week

One bar per day. The full bar is every message that day; the filled part is how many the bot answered. A bar that is mostly filled means the bot is carrying the load; a bar that is mostly empty means people were writing while the bot was paused, or you were answering by hand.

Needs you

Chats that want a person, in the order that matters: someone who asked for a person (or got upset), a chat tagged as a complaint, then anything you have not read yet. Tap a row to open that chat in the Inbox. When the list is empty, the bot has everything covered.

Unread is per device, the same as the bold rows in the Inbox: reading a chat on your phone does not mark it read on your laptop.
For online shops

Recent orders

The five newest orders with their status and total. Tap one to open it in Orders.

For agencies

Next meetings

Your upcoming bookings in time order, with a Join button when a Meet link exists. The Bookings tab has the full calendar.

Channels

One line per connected Page, account or number: Live (green dot) means the bot is answering there, Paused means messages wait for you, Expired means the platform dropped the connection and you need to reconnect. The pill at the top of the page says the same thing in one line, and a red bar appears when any connection has expired.

Still stuck?
Write to us and a person will answer — not a bot.
Contact us