Notifications
The bell at the top of the dashboard, the notifications on your phone, and the emails — what each one tells you, and how to keep them quiet until something needs you.
The bell
The bell at the top of every page collects everything worth your attention, in three groups — the way Facebook arranges its own.
| Group | What lands there |
|---|---|
| Needs you | A customer who asked for a person, a comment the bot could not answer, and alerts: your plan or message limit, your AI key, a channel that needs reconnecting, a payment decision |
| Customers | Messages waiting for a reply, and new public comments on your posts |
| Business | New orders and bookings, and quieter news such as a payment confirmed |
Tap a notification and the dashboard opens the exact thing it is about — that customer's chat, that order — not just the tab. The number on the bell is how many are unread; a red badge means one of them is urgent.
Marking as read
Opening the bell does not clear anything — only tapping a notification, or Mark all as read, does. After Mark all, the bell shows nothing until something new arrives, and it also clears the bold rows and the Inbox number in the sidebar. Read state is kept per device.
When a customer needs a person
If a customer asks to talk to a human, or asks something the bot is not allowed to decide, the bot says a person will follow up and raises a needs you notification — on the bell, on your phone, and by email. Answer from the chat and it clears; the bot's own replies never clear it.
If the bot cannot answer at all — your AI key has run out, the AI service is down, or the answer comes back unreadable — the customer is sent nothing. They simply see no reply yet, the way they would if you were busy, rather than a message saying the robot is broken. You get a needs you alert that says the bot could not answer, and their message sits in the inbox waiting for you. Reply to it yourself; if it keeps happening, check your AI key and the replies left in your plan.
On your phone
In Profile there is one Notifications switch. On, this device gets a notification even when the dashboard is closed — every message a customer sends, a new order, a new booking, a chat that needs you, a channel that stopped working, and the bot pausing because your AI key failed.
Every message, like Messenger. A customer writing to you buzzes your phone each time, on every channel — Messenger, Instagram, WhatsApp and your website. Ten messages from the same person do not stack up into ten alerts: they replace one another, so you see one line for that customer showing their latest words, and tapping it opens their chat. If it is more than you want, the one switch in Profile turns all of it off.
In the TellMore AI Android app the switch uses the phone's own notifications; the first time the app opens it asks for permission, along with the camera, microphone and location it uses. In a browser, the browser asks instead.
Some things are also emailed to the address you signed up with, so a notification you swiped away is not lost.
| What happened | |
|---|---|
| A new order or booking | Yes — one email each |
| A customer asked for a person | Yes |
| A channel stopped working and needs reconnecting | Yes |
| A new customer message | No — that is what the bell and the phone are for |