Packages

A free trial, then three sizes for shops and three for services, each with a lower price on your own AI key. Every package carries every feature; what changes is how much. Which is yours, and what happens when you reach a limit.

5 min read

Two ladders, not one

A shop and a service do not buy the same thing. A shop shows customers a catalogue, matches a photo to a product and takes an order. A service answers from documents you upload and books time in your calendar.

So the packages come in two sets. You see only the set for your own business — the one you chose when you signed up. Everything below that is not marked as one or the other is in both.

	Shops	Services
Answers from	Your product catalogue	Documents you upload
Takes	Orders	Bookings
Photo from a customer	Matched to a product	—
Google Calendar	—	Books the meeting and sends the link

The free trial

The same for everybody, because when you start you may not have chosen yet. It gives you 30 bot replies a day on one channel, with everything switched on so you can see what the bot does with your own customers.

It costs nothing and needs no card. When it ends the bot stops replying, but nothing is deleted — your products, documents and conversations wait for you.

The three sizes

Two sets of three: one for shops, one for services. They grow the same way — replies, channels, AI Assistant questions — but a shop is sized by the products it adds and a service by the knowledge documents it adds. Services cost less, because there is no catalogue for the AI to read. Each set has a lower price for a business on its own AI key.

Every tier has every feature. Moving up does not unlock anything — photo matching, comment automation, calendar booking, the AI Assistant and your own AI key are in all three, and in the free trial. What you are buying is size: how many replies the bot may send, how many channels it answers on, how big a catalogue or how many documents it can hold.

	Basic	Pro	Enterprise
Bot replies	2,000 / month	5,500 / month	12,000 / month
Channels	2 + website widget	All 3 + website widget	All 3 + website widget
AI Assistant questions / month	100	400	800
Broadcasts / month	10	40	100
Every feature	Yes	Yes	Yes
Priority support	—	—	Yes

For online shops

For shops	Shop Basic	Shop Pro	Shop Enterprise
Price / month (launch price to 31 Dec 2026)	৳2,699	৳5,999	৳11,999
On your own AI key / month	৳1,999	৳4,499	৳8,999
Products you can add (total, never resets)	500	1,000	2,500
Products from a website link / month	10	40	100
Photo product matching	Yes	Yes	Yes
Add products from photos	Yes	Yes	Yes

For agencies

For services	Service Basic	Service Pro	Service Enterprise
Price / month (launch price to 31 Dec 2026)	৳2,299	৳4,999	৳9,999
On your own AI key / month	৳1,699	৳3,499	৳7,499
Knowledge documents you can add (total, never resets)	20	60	150
Google Calendar booking	Yes	Yes	Yes
Comment automation	Yes	Yes	Yes

When you reach a limit

You cannot run out of features — you already have all of them. What you can run out of is room: replies for the month, products or documents added, AI Assistant questions, website imports, broadcasts.

Products and documents are counted as you add them, as a total for as long as you use the package — the number does not start again each month. Each one added uses one, and deleting it does not give it back: every add is read and indexed by the AI, so it has already been paid for. Need more room? Move up a package, and the new, bigger total counts what you have already added.

Billing shows every meter under your package — how much is used and how much is left — and so does Profile.

When that happens the dashboard says which limit and what it is, and nothing is deleted. Out of replies, the bot stops answering new customers until the month turns or you move up; your inbox keeps working and you can answer by hand. Out of product slots, the ones you have keep selling and the next one is refused.

The tables above are the real numbers — the same ones the bot and the dashboard enforce, read from your package as the admin panel has it, not from a page written once.

How a reply is counted

The unit is one bot reply to one customer message. Everything else is free:

What happens	Counts as
A customer writes, the bot answers	1 — even when the answer arrives as two or three bubbles
A customer sends three messages in a row, the bot answers once	1
You answer yourself — from the dashboard, Messenger, Business Suite, WhatsApp or Instagram	0
The bot is off, or that chat is on manual, and a customer writes	0
A broadcast or a follow-up you send	0

So the number on your package is the number of customer questions the bot may answer for you. A long conversation with a bot that answers in short pieces costs no more than one that answers in one block.

It is not a count of customers. One customer usually asks five or six things — the price, the size, the delivery, and so on — and each answer is one. So 3,000 a month is roughly 600 customers, and the trial's 30 a day is about five or six customers a day. Read your package's number that way when you are deciding which one you need.

What the features mean

The words on a package, in plain language.

	What it does
Bot replies	How many customer messages the bot may answer in a month — one per answer, however many bubbles it takes. When they run out the bot stops replying until the month turns or you move up. Your own replies never count.
Channels	How many Facebook Pages, Instagram accounts or WhatsApp numbers you may connect. The website chat widget is separate and does not use one.
Voice message understanding	The bot listens to a voice note and answers it, instead of asking the customer to type.
Comment automation	Replies to comments on your posts, and can carry the conversation into the inbox.
Broadcasts & follow-ups	Sending one message to many people, and nudging somebody who went quiet. Both only ever reach people who wrote to you in the last 24 hours — that is Meta's rule, not ours.
Website chat widget	The same bot, on your own website, in one line of code.
Your own AI key	Run on your own Google or OpenAI key and pay the AI bill yourself. Useful at high volume.

For online shops

For shops	What it does
Products	How many products your catalogue may hold. The bot answers from these.
Photo product matching	A customer sends a picture instead of a name, and the bot finds that product in your catalogue and quotes its real price.
Website imports	Reading your existing shop or a WooCommerce/Shopify store to fill the catalogue without typing.

For agencies

For services	What it does
Knowledge Base documents	Files you upload — price lists, policies, service descriptions — that the bot answers from.
Google Calendar booking	The bot checks when you are free, books the meeting, makes the Meet link and sends it.
Website imports	Reading pages from your own site into the Knowledge Base without typing them.

Moving between packages

1Open Billing in your dashboard. You will see only the packages for your business.
2Pick one and send the amount by bKash, Nagad or Rocket to the number shown.
3Enter the transaction ID. We check it, usually within a few hours, and the package starts.

Paying yearly costs ten months instead of twelve. Moving up takes effect as soon as the payment is verified — you do not lose what is left of the month you paid for.

Which set of packages do I see?

The one for the business type on your account — shop or service. It was set when you signed up and it decides your whole dashboard, not just the packages: a shop gets Inventory and Orders, a service gets Knowledge and Bookings.

Can I change my business type?

Ask support. It changes which tabs you have and which packages you can buy, so it is not a switch you should flip by accident.

What happens if I go over the message limit?

The bot stops replying to new customers until the month turns or you move up a package. Nothing is deleted, and your inbox keeps working — you can still answer by hand.

Does the website widget use one of my channels?

No. It has its own switch and does not take a channel slot. A package with one channel can still have the widget.

Why is there no unlimited package?

Because every message costs us real money in AI, and a package that promises unlimited either has a hidden limit or loses money on its heaviest customer. The numbers on these packages are the ones we can actually honour.

Billing Profile

Still stuck?

Write to us and a person will answer — not a bot.